Refund policy

SNAP! Return & Refund Policy

We want you to feel confident purchasing SNAP! products.

Return Window

• Returns are accepted within 30 days of delivery

Condition of Returns

To qualify for a return:

• Items must be unused, undamaged, and in original packaging
• Proof of purchase is required
• Customer must obtain a return authorization

Food Contact & Hygiene Notice

For health and safety reasons, any SNAP! product that has been used, assembled with food, or has come into contact with food is not eligible for return, even if used once.

Refund Method

• All approved returns are issued as SNAP! store credit only
• Store credit does not expire and may be used on any future SNAP! purchase
• Cash refunds or original payment reversals are not offered

Shipping & Fees

• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
• A restocking fee of up to 20% may apply to opened or unused returns

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can resolve the issue.  Allow 7-10 Business days for review of the product and resolution status.

Custom or Personalized Items

Custom or personalized SNAP! products are final sale and non-returnable, except in cases of manufacturing defects or company error.